FAQs

Frequently Asked Questions (FAQs) 

1. How long does it take to process my order?
Most orders are processed within 1–3 business days. Heavier or special-order items may take 2–5 business days. We'll always keep you informed if there's any delay.

2. How will my order ship?
Smaller items ship via trusted carriers like UPS, FedEx, or USPS. Larger or heavier items are shipped using freight services, with curbside delivery unless otherwise arranged.

3. How can I track my order?
As soon as your order ships, you’ll receive a tracking number by email. You can follow your package’s journey straight to your door.

4. Do you offer free shipping?
Some items qualify for free or flat-rate shipping, and it will be clearly indicated at checkout.

5. Do you ship outside the continental U.S.?
Currently, we ship only within the continental United States. We do not deliver to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO addresses at this time.

6. What if I find a lower price elsewhere?
We’re proud to offer a Price Match Guarantee! If you find the same item at a lower price from an authorized U.S. retailer, contact us and we’ll be happy to match it.

7. Can I cancel or change my order?
If your order hasn’t shipped yet, we can usually cancel or update it. Please contact us as soon as possible. Once an order is processed for shipping, changes might not be possible.

8. What if my item arrives damaged?
Please inspect your shipment upon delivery. If you notice any damage, let us know within 48 hours with photos, and we’ll take care of it.

9. Do you offer returns or exchanges?
Yes — though return policies may vary depending on the item. Please reach out to us for help with your specific order. We’ll make the process as smooth as possible.

10. How do I contact customer support?
You can reach our friendly customer service team at support@unimarketsolution.com or call us toll-free or text "JOIN" to (800) 657-1214. Msg & data rates may apply. We're here to help!